KoSong: Air Asia's response in Facebook sucks too...

How should we judge a government?

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Tuesday, November 09, 2010

Air Asia's response in Facebook sucks too...

Second comment on their page after seeing their response to other people:
BKO ▶ AirAsia hmm, Funny I wrote a complain on this wall around 11am and no comment from AirAsia? So you only comment to passengers with good comments?

On the left there is a [red fact] saying that you'll revert to our complains in 5 working days. I've wrote my complain on the 25 October 2010 after returning from Bangkok about my 6 hour wait in the airport without refund due to a cancelled flight on the 21 October and guess what? 5 working days and I'm still waiting for a response.

I've checked my personal email to see and so far I've only got automated responses saying that you are 'working' on it. I guess must be dealing with all those complains. Very soon you'll be reaching the 100 million complain mark...

Congratulations

03 November at 22:26 · 4 comments · Like · Remove

KuLark Ismadi likes this.

AirAsia Hi Ong, care to share with us your CAS report number so that we can do a highlights for you to the team for a check?

03 November at 23:51 · Like

BKO The first complain I made on 25 October was CAS-46819-WVX063 CRM: 0001816 and the second complain was lodged yesterday night CAS-54330-X581Z1 CRM: 0001256. I hope to get someone to tell me what form of compensation I should get for all the complains I listed initially. Its totally unacceptable and not in line with your mission and visions towards customer care. Thanks

04 November at 10:53 · Like · Delete

AirAsia Hi, we will highlight it to the customer care team. Please bear with us.

04 November at 14:22 · Like

BKO Thanks again

04 November at 14:22 · Like · Delete

First post by me on facebook:
BKO ▶ AirAsia hmm, Funny Dorothy wrote a complain on this wall on 21 October 2010, around 4pm and now it's missing from the wall (although I can see it if I click on her site).

On the left there is a [red fact] saying that you'll revert to our complains in 5 working days. I've wrote my complain on the 25 October 2010 after returning from Bangkok about my 6 hour wait in the airport without refund due to a cancelled flight on the 21 October and guess what?

5 working days and I'm still waiting for a response... Seems like only good news is kept on this wall?

03 November at 11:19 · 1 comment · Like · Remove

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