Swiss-Court JMB: stressful with incorrect statements

I have had bad experience dealing with closing of credit card accounts which has outstanding few cents, (despite paying ahead after checking with them) which incurred minimum Rm5 charges; and then the reluctance on the issuer to actually close it, with a stealthy charge for subscription after a lapse of a couple of years which incurred interest for non-payment (especially if you have moved and unaware of the bill), and so on.

But who would have thought owning an apartment would involve having to check previous payment record each time we receive bills and statement? I can understand the different billing dates of water, electricity, quit rent and insurance, but for Sinking Fund and Maintenance charges? The problem is further complicated by the company's administration having a local office but bills and statements sent from Head Office in KL. I have checked with the local office, then checked with the KL office, but certain items just cannot be deleted from their record. The person in charge of the accounts happens to be Chairman of the JMB, yet despite having clarified with her with details and receipt numbers, charges for a certain period for Sinking Fund continue to be included. It is like dealing with a wall instead. If they have any problem with their own accounts, the right thing to do after my clarification is to transfer the amount to their own suspense account to be sorted out or even written off. By leaving it in our account, I would even suspect this amount is being treated as amount owing by us in their accounts. Though small in amount, multiplied by the number of owners can be substantial.

Because of the distance, to simplify the process of payment, I have a standard letter of payment which is photocopied with the bank pay-in slip, providing details of payment, which is then faxed to their Damai Laut office.

How I wish the accounts are up to date and correct so that each time we can just pay the amount stated in their latest statement without having to check with old record to ensure we do not overpay. Perhaps they hope we would pay without checking, was that their intention?

Update: In the afternoon, got a call from management (thought that was quick), but asking if we had left the air-cond on by mistake. Again, I honestly could not be sure these days with our poor memory, but SP insisted that we did switch off on our last visit some weeks ago. Got another call to confirm that our unit had been broken into because our back doors were open, they were at the next unit investigating so the first call was to confirm our situation. Some professional squatters had been using our unit and meant to stay for a long while because they left behind rice, salt, sugar, minced pork, vegetables, packet drinks, instant noodles, and unpleasant odor of stale smoke. In their quick exit, there was also some cooked food in the pot.
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