How should we judge a government?

In Malaysia, if you don't watch television or read newspapers, you are uninformed; but if you do, you are misinformed!

"If you're not careful, the newspapers will have you hating the people who are being oppressed, and loving the people who are doing the oppressing." - Malcolm X

Never argue with stupid people, they will drag you down to their level and then beat you with experience - Mark Twain

Never argue with an idiot, otherwise people won't know which one of you is the idiot.
Since light travels faster than sound, some people appears bright - until you hear them speak.

Why we should be against censorship in a court of law: Publicity is the very soul of justice … it keeps the judge himself, while trying, under trial. - Jeremy Bentham

"Our government is like a baby's alimentary canal, with a happy appetite at one end and no
responsibility at the other. " - Ronald Reagan

Government fed by the people

Government fed by the people

Career options

Career options
I suggest government... because nobody has ever been caught.

Corruption so prevalent it affects English language?

Corruption so prevalent it affects English language?

When there's too much dirt...

When there's too much dirt...
We need better tools... to cover up mega corruptions.

Prevent bullying now!

Prevent bullying now!
If you're not going to speak up, how is the world supposed to know you exist? “Orang boleh pandai setinggi langit, tapi selama ia tidak menulis, ia akan hilang di dalam masyarakat dan dari sejarah.” - Ananta Prameodya Toer (Your intellect may soar to the sky but if you do not write, you will be lost from society and to history.)

Saturday, February 11, 2012

KFC saga: management still undecided on the correct reply?

Is it because of the change in control of the company? There appears to be a lack of direction even in terms of a quick response to an ugly, indefensible situation where its employee attacked a disgruntled customer. Let me offer what should have been expected by the general public...

Manager of the outlet should have intervened when hearing of loud complaints. From what we have gathered, the manager lacked control over its staff and his non-intervention led to the assault. Some people are just not right for service industry, regardless of training. This can be traced to lack of discipline at home and at school which is common these days. So the old rule 'customer is king' or 'customer is always right' is treated with disdain and contempt.

After the video clips went viral in the internet, there was no response from higher management... even while I am typing this post! The least higher management should have done to alleviate any further bad publicity and to sooth the anger of the customers and general public is to offer an immediate apology for the unforeseen circumstances (shortage of chicken!) which led to the unfortunate incident. Apologise on behalf of their employees - is that too much to ask for? Western management would have offered a free meal to the aggrieved family immediately at the nearest KFC outlet. Announcing that the employees concerned have been suspended pending further investigation would help too.

(Sorry, there are several official statements as well as a video clip of KFC's Deputy President who made an announcement in Facebook.)
Link

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