How should we judge a government?

In Malaysia, if you don't watch television or read newspapers, you are uninformed; but if you do, you are misinformed!

"If you're not careful, the newspapers will have you hating the people who are being oppressed, and loving the people who are doing the oppressing." - Malcolm X

Never argue with stupid people, they will drag you down to their level and then beat you with experience - Mark Twain

Why we should be against censorship in a court of law: Publicity is the very soul of justice … it keeps the judge himself, while trying, under trial. - Jeremy Bentham

"Our government is like a baby's alimentary canal, with a happy appetite at one end and no
responsibility at the other. " - Ronald Reagan

Government fed by the people

Government fed by the people

Career options

Career options
I suggest government... because nobody has ever been caught.

Corruption so prevalent it affects English language?

Corruption so prevalent it affects English language?
Corruption is so prevalent it affects English language?

When there's too much dirt...

When there's too much dirt...
We need better tools... to cover up mega corruptions.

Prevent bullying now!

Prevent bullying now!
If you're not going to speak up, how is the world supposed to know you exist? “Orang boleh pandai setinggi langit, tapi selama ia tidak menulis, ia akan hilang di dalam masyarakat dan dari sejarah.” - Ananta Prameodya Toer (Your intellect may soar to the sky but if you do not write, you will be lost from society and to history.)

Friday, February 17, 2012

A bit on Virgin Trains

Recently, a friend in Facebook posted a picture of a letter she received from Virgin Trains which informs her of a cheque for GBP875 which they enclosed as compensation, presumably for some delays.

I was surprised, partly because I have not heard of Virgin Trains but more so because of the ease in getting compensated, something uncommon here in Malaysia. I have read about Air Asia using Virgin Airlines' business model and made a huge success of it, but the similarity ends there. I have read about many complaints and Air Asia's slow or no response, hardly of people being compensated.

Perhaps, we should also compare 'apples with apples' and compare Virgin Trains with our KTMB. My two-year petition has yet to get an official response, except a telephone call from someone who said they are looking into it!

I have just searched for Virgin Trains just to confirm there actually is such a rail company in UK, and I found their Passenger's Charter. This information plus the proof of my friend's receipt of compensation showed their seriousness in providing efficient train service.

Virgin Trains' Passenger's Charter (excerpt):

1. Introduction
1.1 The Charter
This is the Passenger’s Charter for West Coast Trains Ltd,
which operates under the name of ‘Virgin Trains’. It sets out
our commitment to give you the safe, high quality service you
have the right to expect. Any passenger purchasing a ticket
for use on services operated by Virgin Trains should enjoy:
• a reliable and punctual journey
• clean and safe trains and stations
• a Customer Service team member onboard each
train to be available to provide help if required
• a refreshment service on most trains
• a seat if reserved in advance
Copies of this Passenger’s Charter will be available at all major
stations used by Virgin Trains, from our Customer Relations
team and our website ..."


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