My son and daughters are impressed with the ease in renewing their driving licences, passports and recently, my son was pleasantly surprised when checking his account at the EPF branch in Ipoh. So we should give credit where credit is due and not always criticize anything that is Malaysian.
Anyway, in most government offices, banks and other places where large numbers of people are expected, the 'Queue system' really stands out as the most efficient way of dealing with them. There is no discrimination, strictly on a 'first come first served' basis unless some insiders manipulate the system to work in cahoot with touts.
Then there is the new traffic light system which shows the 'seconds count down' which takes away our guessing while driving. Without this feature there is always the decision to make as to whether to speed up or to slow down at the traffic lights.
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