Bought a new basic notebook in Station 18 because their branch in Batu Gajah did not have stock. At home, tried to login YES huddle hotspot only to be greeted with a blank for Network security key! I was at a loss as to which code it was referring to. The contract was almost 2 years and whatever I used before would have been forgotten. The receipt shows username and password used for the first time which I did not change. Tried using different ways without success.
Called YES hotline and left my mobile number in the recorded message which promised a return call which did not happen even after 2 days and am still waiting. Wrote an email to Yescare which took a day to respond, with an instruction to go through settings and so on. Could not follow, asked the shop in BG and was told that instruction was meant for modem setting not huddle hotspot and was referred back to YES.
As a last resort, made a visit to YES branch in Aeon Big, Midtown, Farlim. It was our first visit to the hypermarket. To our surprise, the place is easy to find parking near the entrance, and even more surprising, even the foreign security guard outside could tell us where YES is located!
I was attended to immediately, and with my huddle hotspot, and using my password, their computer could log on! I was told to use my password on my new notebook and it worked! How would I know the technical term Network security key refers to my own password?
Link
Called YES hotline and left my mobile number in the recorded message which promised a return call which did not happen even after 2 days and am still waiting. Wrote an email to Yescare which took a day to respond, with an instruction to go through settings and so on. Could not follow, asked the shop in BG and was told that instruction was meant for modem setting not huddle hotspot and was referred back to YES.
As a last resort, made a visit to YES branch in Aeon Big, Midtown, Farlim. It was our first visit to the hypermarket. To our surprise, the place is easy to find parking near the entrance, and even more surprising, even the foreign security guard outside could tell us where YES is located!
I was attended to immediately, and with my huddle hotspot, and using my password, their computer could log on! I was told to use my password on my new notebook and it worked! How would I know the technical term Network security key refers to my own password?
No comments:
Post a Comment