Thursday, November 27, 2014

I am caught again by YES

I had to do a double-take because the message was so soon (hardly 2 days) after my new monthly quota (4 GB) started:

'This is a gentle reminder that you have reached 80% of your plan's data quota for the month as of 27-Nov-2014.

Once you reached your monthly allocated data quota, fair usage policy will be enforced and you may experience reduced Internet speed.

To ensure continuous 4G speed, purchase a SuperBooster™ via My Account or Express Payment Portal. To learn more about SuperBooster™, click here.

Should you require any assistance, please contact YesCare.'

Hardly 2 hours later:

'You have reached 100% of your plan's data quota as of 27-Nov-2014. ...'

I honestly thought I got a good deal from YES which package does not split the quota into 'peak' and 'non-peak' hours (like Maxis) and I even got the impression that besides the quota, there is another bigger quota available during non-peak hours (according to a chart used by their dealers) which I cannot find in YES website. I have yet to confirm whether this was an illusion on my part!

Anyway, what could have eaten up my quota so fast: I downloaded 75 pictures which were originally in 2 zipped files but which had been changed to lower resolution, which took only a few minutes using YES normal speed. As a comparison, it took me more than 10 hours to download 1 video file (480 mb) under YES's throttled speed; 6 hours to download a zipped pic file (666 mb) using Unifi in PJ, which I later discovered was due to another submarine cable problem which affected its internet services.

The other likely reason which I expected, was my grandson, on a visit, using the iPad to watch some educational videos on Youtube.

I noticed there is a difference between Maxis and YES when the quota had been used up and speed throttled : the change in Maxis was seamless while that in YES actually caused difficulties in logging on and required a few tries.

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