Friday, December 14, 2012

KTM at KL Sentral: ETS office moved since June 2012!

How time flies... didn't know it was that long since my last train travel. With my poor memory and KTM's poor signage, I actually went up the escalator, down another escalator (not next to each other), up again, down again and so on. Reason? Well, went to the wrong level (based on old office location), then went to the 'right' location and found that it was closed with a notice of its move to KTM's office. In other words, my first 'wrong' location would have been right, if only there is a sign for ETS of its present location. But there was none.

When it was at its old location, opposite Air Asia and Genting offices, I found it odd then, but who was I to question such a silly idea? Instead of having KTM and ETS ticketing side by side (like in Batu Gajah station), it was one on each end. For someone wishing to know the timetables before deciding, you can imagine the trouble of having to run from one place to the other. So it was better late than never, with the present location, but please have signs where travellers at the escalator can see.

I am surprised KTM needed this 'trial and error' approach to find out the better location based on common sense. In fact, KTM station is the main reason for KL Sentral. The rest, like taxis, buses, ERL, and so on, are there so that there is a convenient interchange for other travellers.

The other minor point is that there is no clock where the train travellers are waiting to board. It is so easy to fix, yet overlooked apparently. I am also surprised my Digi had poor signals while in KL Sentral for some time and my old smart phone could not locate the wifi, if any. I presume there is, I could be wrong.
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