"I pointed out that the telephone posts had reached right to the entrance of the village - and my house was only a few hundred yards away. “Oh, that’s for the exclusive use of the Sultan,” I was told. I was incredulous. TM had just spent close to a million ringgit setting up an optic fiber line to the Sultan’s weekend lodge and they weren’t bothered to satisfy one paying customer by extending the line a short distance further…"
"This prompted a letter to the Sultan of Selangor, c.c.’ed to a couple of dailies and the CEO of TM, pointing out the absurdity of the situation: TM had bent over backwards to provide a broadband connection to someone who only required it on very rare occasions and probably never had to pay his phone bills - yet they were unable or unwilling to extend the service to a regular paying customer. The silence was deafening..."
"When TM set up the Sultan’s optic fiber line, they decided to install the terminal right within the compound of his weekend lodge. The outcome was that every time there is a breakdown, the technicians must first obtain the keys from the Sultan’s security guards before they can access the terminal. And since the Sultan is so rarely present at his RM6 million lakeside retreat, the guards aren’t always where they are supposed to be. Sometimes it takes up to 3 or 4 days before the TM repair team can gain access to do their work."
"I experience a service breakdown approximately once every two or three months. What ought to be a 30-minute routine repair job usually takes at least a week to get done. And if sections of the optic fiber cable happen to be missing (due to vandalism or theft) I end up having to wait two weeks or more for the service to be restored..."
More of his interesting story:
The Interminable & Indeterminable Talkin’ Telekom Blues
The Interminable & Indeterminable Talkin’ Telekom Blues
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