Confessions of a hotel front office manager

'Once she had to attend to an angry guest who complained that the "microwave oven" in her room failed to work.

"I was puzzled when I was told of the complaint by my receptionist. I went to the guest's room and I tried so hard to contain my laughter when she pointed to the safe box and complained that 'the microwave' didn't work," recalls Janice.

"I looked into the box and saw a bowl of curry, waiting to be heated up."...'

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