Signposting in KL Sentral still leaves me wandering...

and wondering why the management does not make the signs big and bold enough to be informative.

I have been to KL Sentral many times, yet I cannot claim I am familiar with the ways to KTM Intercity, KTM Commuter, LRT, Monorail and so on.

The best way to improve on the signposting is to imagine someone new to the place. If he were to arrive by KTM Intercity, he would be looking for exit to a waiting car, a waiting taxi, or a waiting bus to KLIA or LCCT or the ERL to check in; or more likely to take the LRT or monorail to get to other parts of KL. Similarly, commuters would be getting off LRT, taxis or cars to take the intercity train or ERL. Can anyone who has been to KL Sentral for the first time, find his way to any of the above without asking for directions?

I was most surprised to find the new ETS or Electric Train Service ticketing counters at the other end, from the KTM Intercity ticketing counters. The office is in the company of Air Asia and Genting and equally, if not more plush than them. A bunting showing its association with 'A cut above' seems to suggest its quest to be really above the old and mundane train service. But to a train traveller who is deciding on whether to travel by the normal train or the more expensive but quicker electric train, he might have to walk to and fro more than once because of the need to know the schedules and availability of seat!

The distance from KL Sentral to the Monorail terminal had been criticized before for the lack of planning and coordination. But back then, it was comparatively shorter distance despite the need to cross the Jalan Sambanthan to get there. Yesterday, I found out that because of the ongoing construction, commuters have to walk round the huge construction site! Again, because of the lack of directions, while walking I was not really certain if I was on the right track! I noticed a couple of small notices with direction to Monorail, pasted on existing advertisements! If you are not one for looking at advertisements, you would have missed them.

I have not used KTM frequently, yet yesterday's 3 pm train to Batu Gajah (Singapore - Butterworth) was delayed by one and a half hour due to breakdown which required shunting and so on. But the train sped to catch up on lost time, cutting the delay by half an hour when we reached Batu Gajah. This was the second delay out of a few rides which had convinced me to take the new train next time. The reason 'what I have is time' used by retirees needs to be tampered with 'time is not on our side'!
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