A Digi's reply to a question on faded numbers on top-up coupon

Comments : I bought a reload coupon from a 7-11 store and kept in my wallet for a few days. I found the print faded, losing almost all the numbers necessary for keying-in. Is there any way I can get a refund? The store details and serial nos. are still visible.

Reply :

Dear K S Ong,

Thank you for your email.

We sincerely apologize for the inconvenience faced. Please be informed that you can certainly walk-in to the same 7-11 store to get the reload coupon replaced. Once replaced, you can reload the coupon at the earliest. However, if the issue persists, kindly revert to us so we can assist you further.

Should you have more queries, kindly visit www.digi.com.my or provide feedback using our Online Customer Service.

Thank you.

The above reply was most satisfactory but I must admit, I did not try getting a replacement.
But I find Digi's Helpline 016 2211800 unsatisfactory. After going through the first few steps, I was left in a loop and unable to get past the part asking for mobile numbers or fixed line numbers. Whichever one I keyed in, I was asked again!

Update:

Comments : I find your Digi Helpline most unhelpful. I cannot get past the 'let's get started' when asked for mobile or fixed line numbers. It goes back to the same question no matter which number was keyed in! It was like a loop which I cannot get out.

Reply :
Dear K S Ong,

Thank you for your email.

We regret to hear about the negative experience you had when calling our helpline recently.

Rest assured that all feedbacks from our valued customers are greatly appreciated. As such, we have highlighted the relevant departments of your feedback so it can be used in our future decision-making processes.

Please accept our sincerest apology for any inconvenience and confusion caused. We hope that you will continue to support DiGi while we strive to provide better services in the near future.

Should you have any other concerns or questions regarding DiGi products or services, you may contact us via email, our 24-hour Helpline 016-221 1800 or chat online at D?Chat in OCS.

Please include your DiGi account number and/or telephone number in your emails to us for recording purposes.
Link