How TNB overcharged a consumer...

I hope this old complaint (someone just forwarded to me) is no longer valid:

Do you compare the Meter reading on section 'DAHULU' (Red circle) with previous month?

In this case, the April bill on DAHULU section is 29128, SEMASA is 29380. After paid the bill, the problem come.... The May bill come, the DAHULU section by right should show 29380. BUT NOW, it still show 29128 same per last month.

If we don't compare with last month, frankly, I had HAPPILY paid for the bill and TNB had HAPPILY got the extra RM72 from me. At last, all the TNB shareholder got smart dividend from our hard earn money.

Due to this bad service....I plan to change service provider. Opps...there is no alternate service provider. The alternate is buy your own generator, use candle...I guess no one will go for the alternative service provider....

So... please check your bill and compare it month by month. Our PM always try very hard and tell us we have to very SMART SPENDING & MUST compare....... His motive is very good. Cause he knew that something will happen and lot Giant company might use a VERY SMART
way to COLLECT Money from general public. Thanks to our great PM......I really compare the price always.....and notice the brilliant idea from TNB. I am not sure it is mistake? But I don't think is human error...

Now, better part is, this is computer error. If you don't discover this, then you pay for the EXTRA (this case, we got to pay extra RM72.80). If you notice the problem....easy, just refund to you, BUT do you know how time consuming and trouble to get the refund? Why their mistake is our cost? why there is no compensation on their mistake?

The BEST part, how many people know they are actually, happily OVER PAID?

When TNB officially want to increase the unit price....everybody jumping and complain. How they going to get extra and no people complain? This is an art....

This is the evolution of TNB billing system.....let the computer system do the mistake....and the mistake MUST FAVOURABLE to the company.

Come....we should proudly said : Malaysia Boleh, Cause we really BOLEH!!

(writer unknown, though name of consumer is shown on the two bills)
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