The small matter that made my day

On September 4, I wrote a letter to Futuromic Photo AV Sdn Bhd and the dealer, Poon Photo, assisted in faxing the documents over to the distributors. I had put a sticker with my name and handphone number at the end of the letter.

After leaving the camera shop, I headed to Tesco Extra in Bercham, Ipoh. As I was driving out of the compound, I got a call from Futuromic Photo confirming that the camera is under warranty and the repairs will be carried out free of charge.
Being a pessimist, I would not celebrate until I have got back the camera in working condition, free of charge.

Today, on October 18, I have just collected Cheng’s Ricoh digicam from Poon Photo. Therefore, I am able to say that the Distributors for Ricoh, Futuromic Photo AV Sdn Bhd have been excellent in this aspect of after sales service and especially in honouring the warranty of their products.

My letter below will show why I am so grateful:

September 4, 2007

Futuromic Photo AV Sdn Bhd

Dear Sirs,

Camera defect during warranty period

I wish to refer to the Ricoh Caplio R4, which was returned to your dealer, Messrs. Poon Photo of Ipoh on August 24, 2007 for repairs. Though it would appear that it was done outside the warranty period ie. by August 12, I wish to explain in detail how the delay occurred.

I bought the camera for my daughter, Cheng, who was then studying in Luxembourg. In fact, her original choice was a Canon (please refer to the last paragraph of her email dated July2, 2007), which also showed the subject of our discussion was the replacement of her Ricoh camera, which was not working already.

We visited her this summer and we brought back the camera when we returned to Malaysia on July 31, 2007. Because of jetlag and not having found the warranty card, we forgot about the matter until one day we decided to send to Poon Photo to see if it was worth repairing.

I should be most grateful if you would give me the benefit of any doubt as to our right to claim repairs within the warranty period.

I look forward to a favourable reply from you. Thank you.

Yours faithfully,